benjamin-lee.com

Professional

• Toktumi, Inc. As a Tier 1 Technical Support, I provide technical assistance and troubleshoot errors to users with iOS and Android devices. 
  • Experience using ZenDesk CRM
  • Documentation
• SFCable, Inc: As the Internal Tech Support, I provide technical information for over 5000 products that we carry.  Beyond the technical support, I close the deal with customers by performing the sales transaction.  Some of my duties included:
  • E-Marketing through social networking sites in which I've increased unique hits, members, followers, and the number of comments exponentially
  • Updating the company's blog
  • Maintain company website by using Miva Merchant
  • Co-created and documented backup and disaster recovery protocols
• Milestone Technologies: As a DR Technician, I have experience working with large projects that require disconnecting and reconnecting client computers and company servers from and to new locations.  
  • setting up new or existing servers and client computers
  • documentation
• ProActive Business Solutions: Also a DR Technician with similar duties

• 24 Hourtek: My internship at 24 Hourtek as Help Desk / Field Technician /  allowed me to experience the many challenges businesses face when it comes to IT.  Though I've worked primarily on Windows machines, I also have some experience with Macs and Linux.  My duties include:
  • software trouble shooting
  • setting up new or existing servers and client computers
  • documentation
  • weekly server and client computer maintenance/backup
• Radio Shack:  As a Sales Associate at Radio Shack, I was trained to be knowledgeable about everyday electronics as well as the customer service etiquette.  Putting training into practice, I was able to meet my daily quotas by truly understanding the customers needs and providing them with services and products they need to remedy their problems.  I've also improved and maintained the store's monthly performance at 100% based on internal review.  My duties include:
  • performing opening and closing procedures
  • stocking inventory
  • creating sales' contracts
  • customer service
  • provide tech solutions for customers